Testers spend their days and nights to find bugs and faults in the software so that at the end of the day they can achieve quality results. Their job is not limited to detecting the defects, but they also have to find, record, report, manage and track the entire process. 

Initially, testers were limited to excel sheets to organize the workflow. Still, with time when the number of projects increased and magnitude became overwhelming, people preferred to move towards the automated processes or tools to manage work effectively. 

It becomes vital to move towards the mechanism, which makes the procedure consistent and manageable. To help with this task and to make it more reliable, testers prefer to work around issue tracking tools so that they can utilize their time in finding issues rather than spending time to work around the errors which already exist.

5 Best Issue Tracking Tools one should Consider

1. Kualitee

This tracking tool comes up with automation features, collaboration features, and ticketing system, which centralizes all the needs which one might have while going through the testing process. 

It’s automated features streamline the process based on your requirements. Also, the easy to use dashboard allows you to review metrics and customer’s reports while resolving problems in the earliest way. Having a relatively high level of diagnostics, it makes it easy for the team members to identify errors and fix them timely. 

2. Hubspot

Hubspot’s helpdesk and ticketing software easily tracks customer’s requests and keeps them timely organized so that they can prioritize the work based on need and urgency. It also makes it easy to find solutions for customers. 

This central point of contact not only saves time but also deals with support inquiries that may occur within the company. It also automates the entire system, and all queries being digitized make the whole process transparent. Workflow being automated boosts productivity of the team as all sorts of menial actions are dealt by bots. In this way, the team gets enough time to focus on the tasks which are complex or technical in nature. 

3. Atlassian Jira

Jira works as project management as well as issue tracking tool, which reports the issues regarding web and mobile applications. Being user-friendly and having an extensive list of features, this tool is used by the majority of the people. It provides boards where users’ tasks are assigned to teams simultaneously, and testers can also prioritize the scope of work depending upon their requirements. Reports through which data is shared are convenient and readable, which adds to the visibility. 

This versatile software can be integrated with almost 3000 applications and can be tailored at any point depending upon the need. This tool can be deployed on-premises or can be hosted on the cloud, based on the requirements of the user. 

4. AirBrake

Airbrake tops the list to solve problems in the most efficient way. Alerts are generated for the team members whenever some issue is reported and record the trail of events, which resulted in the mentioned issues. This feature makes it easy for the testers to identify the root cause so that they can take preventative measures against similar problems. 

This cloud-based reporting solution is ideal for midsize organizations as it allows them to monitor their weekly trends, and then the team makes decisions based on results. It is another perfect choice to report and rectify issues that might occur in the development of the software. 

5. Zoho

This bug tracker records details, severity, and dates while quickly assigning them to the users. This online tool allows you to track bugs throughout the lifecycle. There are a few prominent vital features of Zoho, which makes it the perfect choice to resolve errors with ease. Zoho bug tracker allows you to track time, generate reports, define workflows, integration with bitbucket and Github, update information in real-time, and a lot more. 

Conclusion

All these issue tracking tools are high in demand as they timely locate tickets and make sure that the same issue won’t happen again. Every business has its own needs, and the tools are selected as per their requirements. These tools work as a blessing for the customers as well as testers as it allows them both to coordinate at the intermediate level. Such automated tools will enable you to understand your ecosystem easily and make better decisions as a team. It is the right time to shift from those long boring excel sheets and consider the options for the bug tracking tools to automate the entire system.